What Commercial Tenants Really Want in a Property Manager
Running a commercial property is not just about sweeping hallways and balancing budgets. For tenants, the difference between a great landlord and a frustrating one often comes down to the basics: Can I reach someone when I need help?
At Jonasvar, we have seen firsthand what matters most to tenants and what happens when those needs are not met. Here are the five things commercial tenants consistently want in a property manager.
1. Accessibility and Responsiveness
The number one tenant complaint? Not being able to reach anyone in time to resolve an issue. Tenants do not want to wait hours or days for a reply when their business is on the line.
Expectation: Easy access to management and fast responses.
2. Follow Through
Tenants notice when managers say one thing but do another. Credibility comes from keeping promises and doing the basics consistently.
Expectation: Do what you say you are going to do, and follow through without reminders.
3. Emergency Support
When emergencies strike, tenants need confidence that their property manager has a plan. One Jonasvar example: we responded to an after-hours service call for a leak and ensured the repair was complete before tenants opened for business the next morning.
Expectation: Immediate, effective response to keep businesses running smoothly.
4. Proactive Rule and Regulation Communication
Tenants do not have time to chase building rules or clarify gray areas. Clear communication reduces conflicts and frees tenants to focus on their business.
Expectation: Rules and regulations that are well-documented, clearly explained, and consistently applied.
5. Reliability Means Retention
When tenants feel ignored, frustrated, or unsupported, they leave. Losing tenants reduces revenue and foot traffic, creating ripple effects for the entire property.
Expectation: A property manager who treats tenants’ time and operations with respect.
Let Us Help
Jonasvar helps boards stay prepared, not panicked. With transparent budgeting support and reserve planning, we make sure your board has what it needs today and tomorrow.
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